A WORKFORCE OF AI AGENTS FOR SOCIAL MEDIA
ai agents,
human outcomes.
Pinpoint's agents respond to every comment, DM, mention, and signal across your organic, paid, and influencer content — 24/7, in your brand's voice.
TRUSTED BY THE BRANDS SHAPING CULTURE
proven results that matter
A WORKFORCE OF AI AGENTS FOR SOCIAL MEDIA
The social team that never sleeps.
even on the weekends.
Works across
WHAT 24/7 COVERAGE LOOKS LIKE
Outcomes, not just activity.
When you have community management run 24/7, on autopilot, at the highest level, here are some of the results you see.
95%
coverage with AI
71%
ROAS increase
28%
CAC decrease
45%
DM to purchase
10x
Affiliate recruitment
Handled 95% of their comments and dms with pinpoint’s agentic social media team.
Increased ROAS by 71% & Decreased CAC by 28% across their meta ads 90 days after bringing on pinpoint.
Saw a 45% conversion rate from dm to purchase with pinpoint’s product discovery agent.
Saved 10+ hours a week for their brand manager to focus on strategy, content, and actually building the brand.
One month after bringing on Pinpoint: comment and dm coverage jumped from under 10% to over 90%, zero headcount added, highest revenue month in company history.
it works... like really works. but maybe you're worried about brand voice?
If brand voice were a real risk, the biggest celebrity and creator brands in the world wouldn't be running on Pinpoint.
THE PLATFORM
like bringing on a team.
not another tool.
Agents
Respond to every social signal. 24/7, in your brand’s voice.
Every comment, DM, and mention gets read and answered the moment it happens — not a canned reply, a response trained on how your brand actually speaks. Think of it as hiring a community manager who never sleeps: buying intent gets converted, questions get answered, and the negative stuff gets handled before it costs you anything.
Trained on your brand voice before it ever goes live
Converts buying intent into a direct product link
Removes negative and off-brand comments automatically
Runs 24/7 across organic, paid, and influencer content
Intelligent Routing (slack, email, sms)
Loop in a human and bring context, content, and next steps into one place.
The 5–10% of comments and DMs that actually need a person get flagged and routed the moment they happen — with the context and a direct link to reply, delivered wherever your team already works.
Real-time feed of every signal across channels
Smart triage separates noise from urgent
One-tap escalation to the right teammate
Configurable alert rules per brand and channel
Social Intelligence
Help your social team move at the speed of culture.
Every post and creator worth engaging with gets ranked automatically, with a draft comment or DM already written. It's the fastest way to get your brand into viral conversations for maximum reach — before the moment's gone.
Ranks the highest-opportunity posts and creators daily
Drafts a comment or DM before your team opens the app
Surfaces the best creators to recruit before your competitors do
See your share of voice what % of your category's social conversation is about you
Automations
Turn your audience into customers.
When someone signals buying intent — a comment, a DM, a reply to a story — Pinpoint follows up automatically with the exact product link or offer, then captures their email or phone number.
Detects buying intent and replies with a direct purchase link
Custom keyword triggers for drops, restocks, and exclusive offers
Captures email and phone number
Works across comments, DMs, and story replies
Partner Portal
Run automations across any influencer or partner account.
Your automations aren't limited to your own handle. Extend the same real-time replies, product links, and lead capture to every creator and partner account promoting you — so a campaign doesn't go quiet the moment a post goes up.
Deploy the same automations across any partner or creator account
Creators keep control of their page; you keep the coverage
Same lead capture, every account
One dashboard across your entire partner network
Trusted by the brands you admire
$1M+ Pipeline
Imagine you posted a billboard in Times Square. That’s what it’s like when you post on social media. Now imagine if you could have a 1 on 1 conversation with everyone who sees that billboard. That’s Pinpoint. Pinpoint turns viewers into actual customers by adding that layer of personalized conversations.
Sam Berman
Head of Brand @ Underdog
Pinpoint helped us seamlessly convert Instagram followers into valuable potential customers whom we can retarget. We post--> it DMs everyone who engages --> Collects emails --> Directly stores into Klaviyo. It's that simple. That's the power of Pinpoint x Klaviyo.
Ivan Xie
Performance Marketing Manager @ Overtime
In a media driven society, pinpoint cuts through the noise and hones in on what really matters - targeted, personal conversions. From the moment we launched we saw loyal followers convert into customers. We couldn’t be happier with the results.
Andrew Rohm
Strategic Marketing @ Betr
Pinpoint helps us build our brand by turning the community we've built into lifelong customers. They've nailed the ability for brands to build personalized 1:1 connections with each customer at scale.
Avery Hairston
VP of Marketing @ Ayoh Foods
Culture Media lives at the intersection of content and commerce, and Pinpoint is the tool that helps us turn engagement into revenue. Whether it's driving sneaker sales on Culture Kicks, betting volume on Culture Bets, growing our paid community, or running giveaways, Pinpoint powers every step of our content-to-commerce pipeline. After years of building our audience, we finally have a platform that helps us monetize it at scale.
Sam Holland
COO @ Culture Media
From the first demo I got, I became obsessed with the platform, especially because of the scale and the strong organic presence behind it. But beyond that, the team has been incredible to work with and consistently adds value for our clients.
Alleca Kerker
Head of Business Development @ GR0
Fathead has been synonymous with sports and entertainment for nearly 20 years. To be a market leader, one of our critical challenges is reaching the next generation, turning them into customers, and growing their lifetime value. We have implemented several systems across marketing, communication, data and analytics and engagement, but we were looking for a way to do this effectively on social channels. That's where Pinpoint came in. We needed a tool to reach them at scale, and turn one-off purchases into lifelong Fathead fans. Pinpoint checked every box.
Jason Turner
COO @Fathead
"Imagine you posted a billboard in Times Square. That's what it's like when you post on social media. Now imagine if you could have a 1 on 1 conversation with everyone who sees that billboard. That's Pinpoint. Pinpoint turns viewers into actual customers by adding that layer of personalized conversations."
Sam Berman
Head of Bran d @Underdog
Book a demo
START TURNING YOUR AUDIENCE INTO CUSTOMERS.
Pinpoint's agents respond to every comment, DM, mention, and signal across your organic, paid, and influencer content — 24/7, in your brand's voice.